How the Change Quotient™ (CQ) Diagnostic Helps You Succeed. Change programmes – whether they involve technological modernisation, cultural transformation or process improvement – can be fraught with difficulties for membership organisations. Rising member expectations, constraints on budgets, and the need…

A Guide To Understanding Systems Conditions and the Role of Management. All too often, the refinement of current processes in search of improvements is like rearranging deck chairs on the Titanic. We’re making changes and things certainly appear to be…