Intercloud9 People

Intercloud9 is led by an executive team that combines all the skill sets necessary to help membership organisations succeed. We work exclusively in the membership sector and over the past two decades, our team has supported 50 organisations and more than 38m members. We have also worked with both clients and vendors so understand the complexities of change management from both perspectives.

This gives us our team a unique understanding of the sector with the ability to immediately get up to speed on change or digital transformation projects. This consultancy expertise is supplemented by a network of pre-selected and experienced sector professionals.

Jenny Watkins

Director of Professional Services

Jenny is a highly experienced business and digital transformation director. Over two decades, she has applied Lean methodologies and proven commercial expertise to lead and develop large technology and membership support teams at the highest level.

With over 30 years experience of delivering change, she has worked with more than 50 of the UK’s most prestigious membership organisations representing 38+ million members. Jenny has also worked for vendors, giving her a unique understanding of the sector’s CRM and digital technology partner challenges.

Her expertise includes:

Member value proposition
Membership commercial strategy
Vendor selection, management and contract negotiation
Project rescue and delivery
Business case development
Change management
Strategy development, process mapping and alignment
D365 platform optimisation

Kris Watkins

Founder and Managing Director

Kris is an experienced software developer and architect with a ten year track record in membership development and integration. He has a range of analytic, technical and soft skills that can solve the most complex business challenges.

His expertise includes:

Languages – C#, .NET 3.5-4.8, .NET Core 3.1, OOP (GOF), TDD, git
Cloud – Azure DevOps, Azure Cosmos DB, Azure SQL Database, Azure App Services, Azure Storage, Application Insights
Web – ASP.NET MVC, WebAPI, REST, Umbraco CMS, AngularJS, Twitter Bootstrap, responsive design, jQuery, HTML5, CSS3, SASS, WCF, SOAP, Node, JWT
Desktop – WPF, MVVM, WF, Windows Services, WiX, WinForms, nHibernate
Database – MS SQL Server, MS SQL Server spatial, table design, performance optimisation

Sarah Chidgey

Head of Marketing & Communications

Sarah is an accomplished marketing and communications professional with a proven track record of leveraging strategic storytelling to drive business success. Her expertise in blending marketing and PR ensures that organisations of all sizes achieve their strategic objectives through compelling and effective communication.

With over 30 years of experience, Sarah has cultivated strong relationships with journalists, analysts, and key market influencers across multiple media sectors.

A results-driven professional, Sarah is known for her determination to deliver impactful outcomes and bring strategies to life.

Kundai Sasha Sunduz

Digital Consultant

Kundai is a Certified Digital Marketing Professional with a passion for creating growth opportunities for businesses through innovative design and digital technologies. An award-winning Designer and Marketer, he has a proven track record of nurturing brands and leading creative teams across diverse industries and markets.

With expertise in blending design, consumer behaviour insights, and digital marketing principles, Kundai excels at developing strategic frameworks, designing marketing material, and implementing tailored marketing plans that drive engagement and business success.

Maxwell Dobbs

Senior Functional Consultant

Max has a twenty year track record in software development and implementation. At Intercloud9, he manages analysis of market requirements, architect and design of a client demonstration D365 CS based solution with accompanying power pages frontend, alongside architecture and design of integrations between legacy systems, power platform and Dynamics 365.

His expertise includes:

Marco Foley

Digital Consultant

Marco Foley is an experienced communication professional with a 25-year track record in brand strategy, copywriting and design. He has been focused on the non-profit and creative sector since 2011, also working in the membership field for half that period.

Marco previously had leadership roles in marketing and design, and held European communication director positions in Fortune 500 companies, international corporations and award-winning PR bureaus. Here he led strategy and creative teams, managed exhibition events over three continents, and devised messaging, copy and design for countless press releases, brochures and websites.

Over the last decade, Marco has helped global non-profit organisations to devise and support campaign strategies that have helped change authors’ rights legislation in three countries. He has produced analysis and high-value copywriting to provoke debate and drive the global conversation on cultural remuneration. He has also delivered websites and print collateral to represent millions of creators in discussions with government culture ministers, the EU commission, the UN, WIPO and UNESCO. Marco also holds a number of board positions with cultural organisations in North America.