Webinar Recordings

Intercloud9 holds regular free webinars to help current and potential clients respond to some of the key challenges faced by the membership industry.

In addition to providing essential context and insight, these webinars also give actionable advice. We are happy to share recording of these webinars as well as the guides and templates described within.

Guides and Templates

Webinar Recording: From Policy to Possibility

17 Mar 26

Editorial Team

Intercloud9 Webinar. What over 100 membership professionals told us about AI – and what we taught them. On Friday 13 March 2026, Intercloud9 co-hosted a Membership World webinar with David Hancox, Chief Operating Officer at the Chartered Institute of Building…

Webinar Recording: Introducing C-Suite-as-a-Service

13 Feb 26

Editorial Team

Intercloud9 Webinar. Board-level technology leadership, without the full-time cost. Technology, AI and data now sit at the heart of every charity and membership organisation, but most cannot justify the cost of a full-time CIO, CPO or CCO. Intercloud9’s C-Suite-as-a-Service (CSaaS)…

Webinar Recording: Leading with Confidence in Times of Change

14 Nov 25

Editorial Team

Intercloud9 Webinar. A free interactive session from The Leadership Blueprint for leaders in membership organisations and non-profits. Leaders in membership bodies and non-profits are navigating strategic transformation, digital disruption, funding pressures and rising member expectations, often with fewer people and…

Webinar Recording: Optimising Dynamics 365 Data

19 Sep 25

Webinar Team

Intercloud9 Webinar. Managing data within Microsoft Dynamics 365 can become costly as organisations accumulate information over time. To address this, Intercloud9 has developed a technology solution that integrates seamlessly with Dynamics 365 to archive data reaching your organisation’s retention threshold…

Webinar Recording: Building Better Products in Membership Organisations

21 Jul 25

Webinar Team

Intercloud9 Webinar. Many membership organisations develop products without a structured approach, leading to low uptake, unclear costs, and missed revenue opportunities. This webinar will introduce a practical product development methodology, equipping participants with a clear framework to validate ideas, align…

Webinar Recording: Developing a Winning Commercial Strategy

19 Jun 25

Webinar Team

Intercloud9 Webinar. For many membership organisations, navigating the world of ‘commercial’ strategy can be complex and challenging. Shifting towards a more entrepreneurial mindset requires not only a clear approach but also the right messaging and cultural alignment. This webinar will…

Webinar Recording: Navigating AI in Membership Organisations

08 May 25

Webinar Team

Intercloud9 Webinar. AI is becoming an increasingly valuable tool for membership organisations, offering efficiencies, insights, and new ways to serve members. But while the potential is huge, so are the people challenges that come with AI adoption. Employees may fear…

Trade Union Tech Symposium: Summary by Jenny Watkins

26 Mar 25

Webinar Team

Intercloud9 Webinar. Pending obsoletion of many of the CRM platforms currently in use, outdated systems, poor vendor support, and limited budgets can prevent you from delivering the seamless member experience your trade union needs to thrive. When it comes to…

Trade Union Tech Symposium: Dynamics 365 A Unified CRM for Trade Unions

26 Mar 25

Webinar Team

Intercloud9 Webinar – With SmartImpact. Discover more about Dynamics 365 – the CRM platform for today’s trade unions to manage membership data, and with a unified CRM portal, empowers highly personalised digital engagement. From this session you will learn about…

Trade Union Tech Symposium: A New Era of UK Trade Union Technology with iMIS

26 Mar 25

Webinar Team

Intercloud9 Webinar – With Ifinity. An introduction to the iMIS platform designed to empower unions with the tools they need to engage members, manage operations efficiently and drive meaningful change. This session will give you the opportunity to understand iMIS…

Trade Union Tech Symposium: Future-Proof Your Union with Microsoft and AI

26 Mar 25

Webinar Team

Intercloud9 Webinar – With Kerv. Is your union battling disconnected data, outdated systems, and endless spreadsheets? Siloed data and shadow IT not only slow you down but create serious GDPR and security risks. It’s time for a smarter, more connected…

Trade Union Tech Symposium: Dynamics 365 to Strengthen Member Engagement

26 Mar 25

Webinar Team

Intercloud9 Webinar – With Bluelight. The future of trade unions isn’t just about systems upgrades – it’s about transforming engagement, streamlining operations, and driving real impact. From this session you will understand how you can help your union leverage cutting…

Trade Union Tech Symposium: Introduction by Jenny Watkins

26 Mar 25

Webinar Team

Intercloud9 Webinar. On 26 March, Intercloud9 held its first Trade Union Technology Symposium; a free event created especially for Heads of Membership and IT in the UK trade union sector. The Symposium, hosted by independent membership change experts Intercloud9, and…

Webinar Recording: The Pillars of a Successful CRM Project

28 Jun 24

Webinar Team

Intercloud9 Webinar. Intercloud9 speaks with The Chartered Institute of Building about what drives success in a CRM project.

Guides

Core components of Intercloud9’s webinar advice are downloadable process templates that provide a guided framework for improvement. Designed to help organisations plan, align and execute their strategies with confidence, we are happy to share some of these guides with you below.

If you need any help to implement or develop these concepts for your organisation, please just get in touch.