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Best Practice

How to Safeguard Donor Data with Limited Resources

21 Mar 25

On the 20th March 2025, I attended an insightful webinar titled “How to Safeguard Donor Data with Limited Resources”. I joined Northdoor, an award-winning IT consultancy specialising in data management for over 35 years, along with Microsoft and The Salvation…

Embracing Technology in the UK Trade Union Sector

17 Mar 25

Jenny Watkins

Trade Unions in the UK Have Long Been the Cornerstone of Worker Representation. They safeguard rights, negotiate pay and conditions, and provide crucial services and support. As we navigate further into the digital age, the landscape in which trade unions…

Embracing AI and Data Strategy to Transform UK Membership Organisations

08 Mar 25

Jenny Watkins

Insights from Salesforce’s Membership Solutions Day in London. On 6th March 2025, Intercloud9 had the privilege of attending Salesforce’s Membership Solutions Day at Salesforce Tower in London. A dynamic showcase of how digital technology, AI, and data strategies can revolutionise…

How Generative AI Is Transforming Productivity in the Membership Sector

04 Mar 25

Jenny Watkins

Maximising Your Time Savings. Generative AI has arrived in the workplace, and the membership sector in the UK is no exception. Whether you’re crafting a meticulously researched report, sending out a member update, or coding a new feature for your…

Trump & Starmer: The Surprising “Friendship” Shaping the UK’s AI Future?

28 Feb 25

Jenny Watkins

Have You Ever Wondered How the UK and the US Are Tackling the Fast-Moving World of AI? It turns out they’re taking a pretty similar approach—one that focuses on guiding principles and existing regulations rather than creating a single, giant…

Breaking Down Data Silos in the Membership Sector

11 Feb 25

Jenny Watkins

Insights from Oomi’s Webinar. This morning, I had the pleasure of attending an insightful webinar hosted by Oomi, a specialist CRM provider dedicated to the membership sector. The primary focus of the session was the widespread challenge of data silos—where…

How the European Accessibility Act Could Impact Your Use of CRM

06 Feb 25

Jenny Watkins

Advice for Membership Organisations. The European Accessibility Act (EAA) could potentially impact your use of Customer Relationship Management (CRM) software, depending on how your membership organisation operates and the nature of the CRM system you use. Here is a summary…

Guidance for Intercloud9 Customers on the European Artificial Intelligence (AI) Act

27 Jan 25

Jenny Watkins

Customers With CRM and Digital Technologies Should Be Aware of the AI Act. The European Union’s AI Act is being implemented in phases, with key dates as follows: August 1, 2024: The AI Act entered into force. February 2, 2025:…

Membership Leadership Versus the “Jaws Effect”

30 May 24

Jenny Watkins

How To Change Your Thinking To Avoid Being Mauled by Rising Expectations and Tightened Resources. Whilst the years since the pandemic have been challenging for membership organisations, all but the most optimistic business leaders believe they’re about to get even…

Is the Culture of Our Membership Organisation Holding Us Back?

30 May 24

Jenny Watkins

Understanding and Preparing for Effective Cultural Change. Culture is a well-used term in business but McKinsey’s definition as “how we do things around here” is probably still the most accurate. This factor critically affects any organisation’s ability to efficiently respond…

Archive:

Best Practice

How to Safeguard Donor Data with Limited Resources

Embracing Technology in the UK Trade Union Sector

Embracing AI and Data Strategy to Transform UK Membership Organisations

How Generative AI Is Transforming Productivity in the Membership Sector

Trump & Starmer: The Surprising “Friendship” Shaping the UK’s AI Future?

Breaking Down Data Silos in the Membership Sector

How the European Accessibility Act Could Impact Your Use of CRM

Guidance for Intercloud9 Customers on the European Artificial Intelligence (AI) Act

Membership Leadership Versus the “Jaws Effect”

Is the Culture of Our Membership Organisation Holding Us Back?

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