Best Practice Archives

Best Practice

Optimising Your Dynamics 365 Data to Reduce Operating Costs

03 Dec 25

Many membership organisations, charities and professional bodies are under pressure as technology costs rise, data volumes grow, and members expect more personalised, seamless services. For those using Microsoft Dynamics 365 (D365), one of the least obvious, but potentially most costly…

Digital Maturity in the Membership Sector and The Leadership Blueprint

26 Sep 25

Jenny Watkins

Lessons from TAF Best Practice Exchange. At the recent Trade Association Forum (TAF) Best Practice Exchange, Jen Watkins of Intercloud9 was delighted to co-present with Lisa Goldsmith of LJ Digital on the state of digital maturity across associations and professional…

AI project failure is not new. It looks a lot like digital transformation failure.

23 Aug 25

Jenny Watkins

If you feel that AI pilots are everywhere yet results are scarce, you are not imagining it. MIT Media Lab’s Project NANDA has just published The GenAI Divide: State of AI in Business 2025 by Aditya Challapally, Chris Pease, Ramesh…

How CRAC Turned Skills Gaps Into a Springboard for Digital Change

06 Aug 25

Editorial Team

“It’s Not Just a Website.” The following blog article is produced with kind permission from Rachel Eastwood Cox and Rachael Nicholas of The Careers Research and Advisory Centre (CRAC) Limited. “We thought a consultant could solve our problem; what we…

AI-Powered Digital Transformation – Spotlight on Oomi and Senis AI

10 Jun 25

Jenny Watkins

Why This Conversation Matters Now for Membership Organisations and Why AI Changes the Stakes. Digital transformation once meant moving paper forms online, launching a member portal and tidying up endless spreadsheets. Artificial intelligence now accelerates that journey and raises expectations.…

SLCC’s Marathon Modernisation (And What It Means for Your Board)

05 Jun 25

Jenny Watkins

Ten Years, £150K and One Bespoke Platform This blog is an independent recap of SLCC’s session at Digital Excellence 2025. The piece is not produced, commissioned or endorsed by MemberWise; it’s simply our reflection on the session’s key lessons and…

AI Insights for Membership and Non-Profit Leaders from Digital Excellence 2025

16 May 25

Jenny Watkins

Yesterday’s MemberWise Digital Excellence Conference in London lived up to the promise of its strapline “Growth Unlocked”. In this blog Intercloud9 focuses on discussions around how artificial intelligence can power the next decade of membership growth and social impact. Below…

Continuing Professional Development with CPD Valet

16 Apr 25

Jenny Watkins

Membership Organisations Face Ongoing Challenges in Effectively Capturing and Validating Continuing Professional Development (CPD) Among Their Members. Professionals often view CPD as merely a tick-box exercise, leading to infrequent evidence collection and potential compliance gaps. Organisations typically manage compliance through…

Transforming Membership Management through Integrated Solutions

08 Apr 25

Jenny Watkins

Oomi Webinar Recap. Today, Peter Baynes and Joel Trotman from Oomi hosted an insightful webinar specifically tailored for professionals within the UK membership sector. The session, titled “An Introduction to Oomi“, explored key challenges faced by membership organisations and highlighted…

Developing Winning Commercial Strategies for Membership Organisations

04 Apr 25

Jenny Watkins

Our MemberWise 2025 Presentation. At MemberWise Solutions Day 2025, I had the pleasure of sharing insights on developing effective commercial strategies specifically tailored for membership organisations. Drawing from my experience at Intercloud9, as well as past roles at Women’s Aid…

Archive:

Best Practice

Optimising Your Dynamics 365 Data to Reduce Operating Costs

Digital Maturity in the Membership Sector and The Leadership Blueprint

AI project failure is not new. It looks a lot like digital transformation failure.

How CRAC Turned Skills Gaps Into a Springboard for Digital Change

AI-Powered Digital Transformation – Spotlight on Oomi and Senis AI

SLCC’s Marathon Modernisation (And What It Means for Your Board)

AI Insights for Membership and Non-Profit Leaders from Digital Excellence 2025

Continuing Professional Development with CPD Valet

Transforming Membership Management through Integrated Solutions

Developing Winning Commercial Strategies for Membership Organisations

Intercloud9 Ltd

Connect with us

Industry Listings