How do I successfully embed commercial thinking in my organisation? Shifting a membership or charity-based organisation from an “inside-looking” mission culture to an entrepreneurial, revenue-seeking culture is hard in almost every dimension of organisational life. The key reasons being: 1.…

Expected areas of return on investment (ROI) for CRM & digital projects In an era where digital engagement defines member satisfaction and operational resilience, technology investment is no longer an optional line item for membership-based and non-profit organisations, it is…

Define, empower and execute If your organisation is about to embark on this journey, we recommend thinking of the change management programme in terms of a three-step process. Following this approach, whilst adhering to the guidelines below, will help to…

To thrive, organisations must not only plan change but energise people to deliver it. The Energy for Change Formula offers a simple, evidence‑based way to diagnose and increase readiness for transformation.

To thrive, organisations must not only plan change but energise people to deliver it. The Energy for Change Formula offers a simple, evidence‑based way to diagnose and increase readiness for transformation.

Effective change is about developing a culture of empowerment, ownership and accountability within your organisation.
The challenge is getting the change management right.