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C-Suite-as-a-Service

Cost-controlled, board-level leadership

Intercloud9 CSaaS is a cost contained way to access executives who can shape and deliver your successful organisational strategy. Many organisations often don’t have the budget for every different C-suite executive. CSaaS executives are fractional (part-time) and offer their experience to help turn your vision into reality.

C-suite executives:

  • Co-create organisation strategy built from hands-on experience
  • Uphold governance to identify, manage and reduce risk
  • Deliver strategy and measurable return on investment through engagement and leadership

C-Suite-as-a-Service aligns departmental operations with organisational ambition, strengthens governance and assurance, and helps leadership teams make informed, forward-looking decisions about how to invest, innovate, and implement strategy.

We are agile and independent so can extend our work to grow with every client’s needs. A typical engagement includes the following four stages, each positioning technology as the enabler rather than an objective in itself.

What value will I get from these executive roles?

A Chief Information Officer is responsible for technology strategy, digital infrastructure, and system data. This role is sought after to support organisations with typical digital needs and additionally AI rollout given the need for supporting governance, infrastructure, data quality and control.

CSaaS Chief Information Officer delivers:

  • A clear, actionable digital, AI and technology strategy supported by strong governance and board-ready reporting.
  • A resilient and secure technology environment with robust cyber posture and improved assurance.
  • Streamlined, efficient IT processes and supplier arrangements that deliver performance, value and operational effectiveness.
  • Reliable, connected data and practical guidance on using AI safely and responsibly to enable better insight and decision-making.

Chief Commercial Officer is the executive responsible for revenue, growth, commercial strategy, and market performance. They ensure the organisation’s products, services, and commercial activities generate sustainable income and deliver value.

CSaaS Chief Commercial Officer:

  • Shape and lead the commercial strategy, revenue plan, and alignment with organisational and product goals.
  • Drive customer acquisition, retention, and overall revenue growth through strong value propositions and market insight.
  • Build and lead high performing commercial teams and partnerships that support sustainable growth.
  • Monitor commercial performance, forecasting, and profitability to ensure strong financial outcomes and informed decision-making.

Chief Product Officer is responsible for the vision, strategy, development and performance of an organisation’s products or services.

CSaaS Chief Product Officer delivers:

  • Set and communicate the product vision, strategy, and roadmap based on customer needs and market opportunities.
  • Prioritise product investments, features, and innovation to deliver value and align with commercial, technology, and organisational goals.
  • Lead and develop a high performing product team and culture, overseeing design, development, delivery, and optimisation.
  • Measure product performance and drive continuous improvement to ensure strong outcomes and long term product success.
Take the first step towards structure, clarity and evidence-based decision making for your organisation.

Why C-Suite-as-a-Service?

Many organisations struggle to justify the cost of C-Suite executives despite the many benefits because roles typically command salaries could support 3 or 4 operational staff members. In many organisations we see responsibility for operational areas delegated to the existing executives rather than to the ideal executive. The depth of experience required to manage these responsibilities often leads to lack of clarity, missed objectives and even to a conflict of interests.

C-Suite-as-a-Service provides access to experienced C-Suite leadership on a fractional, flexible, and cost-effective basis. It combines strategic oversight, risk management, governance, and delivery assurance within a structured, partnership-based model. Services are tailored to each organisation’s maturity, priorities, and ambition, embedding accountability and measurable outcomes while remaining proportionate to scale. C-Suite-as-a-Service ensures that every decision contributes directly to operational resilience, compliance, and mission success.

The result is board-ready insight, sound commercial judgment, and trusted independent advice, all delivered in a way that fits each organisation’s scale, culture, and ambitions.

Typical Challenges We Help Solve

C-Suite-as-a-Service addresses the following challenges by providing structured oversight and informed direction, helping organisations move from reactive decisions to proactive, well-governed technology management.

Lack of clear digital direction or alignment with organisational priorities

Fragmented IT governance and unclear ownership of risk

Limited cyber resilience and absence of a structured risk management framework

Complex supplier and contract arrangements with weak performance visibility

Operational inefficiency caused by duplicated systems or manual processes

Lack of clarity on how to prioritise AI investments, while ensuring appropriate governance frameworks are in place

Scattered data and limited insight, resulting in poor reporting and decision-making and sub-optimising opportunities to benefit from AI

Leadership confidence and capability gaps in managing digital risk

Difficulty providing the Board with clear, evidence-based assurance

Uncertainty about how to apply artificial intelligence and automation responsibly

How C-Suite-as-a-Service Works

The C-Suite-as-a-Service model is intentionally simple. It delivers clarity, structure, and impact through two phases. It begins with a short discovery period to understand the organisation and its priorities, followed by an ongoing partnership that provides consistent leadership and assurance, scaled to need.

Purpose:

To build a shared understanding of the organisation’s priorities, challenges, and technology landscape. This ensures the ongoing relationship is focused, relevant, and aligned with mission and strategy.

Scope and Deliverables:
  • Review of strategic plan, operating model, and performance priorities
  • Mapping of the current technology, data, and supplier landscape
  • Assessment of IT capability, governance, cyber posture, and resilience
  • Identification of key risks, dependencies, and improvement opportunities
  • Summary of findings and recommendations for next steps
Typical Duration: 3–6 days

This discovery work forms part of the overall service and provides the foundation for future activity. It offers an independent, evidence-based view of the organisation’s current position and the areas where focused attention will add the greatest value.

Purpose:

To provide ongoing board C-Suite technology and operational leadership, assurance, and challenge, ensuring that decisions are informed, risks are managed, and delivery remains aligned with strategic priorities.

Scope and Deliverables:
  • The retained service provides direction, assurance, and structured oversight across all key technology areas, complementing the work of internal teams and suppliers.
  • Oversight and challenge of cyber risk, AI strategy and governance, supplier performance, and major IT or operational change
  • Strategic advice and independent review of investment proposals and procurement activity
  • Mentoring and coaching for internal IT or digital managers to build leadership capability
  • Support for clear communication of technology and risk issues to the Board
Engagement Model:

Delivered on a 12-month rolling basis, scaled according to organisational size and complexity. This predictable model avoids large upfront costs and provides flexibility to adjust as organisational needs evolve.

Clarification:

C-Suite-as-a-Service provides strategic direction, oversight, and assurance. It complements existing IT and operational teams, ensuring their work is well governed, aligned, and effective, rather than replacing day-to-day delivery.

Benefits and Outcomes

C-Suite-as-a-Service delivers measurable and lasting improvement in how organisations govern, manage, and benefit from technology. It provides assurance to the Board, confidence to leadership, and tangible gains in efficiency, resilience, and strategic clarity.

The impact of stronger technology leadership can be seen across every dimension of performance:

  • Technology decisions are aligned to organisational objectives, ensuring every investment supports mission delivery and measurable outcomes.
  • Streamlined systems and supplier arrangements can reduce technology spend by 10–20%, while improving service reliability and performance.
  • Clearer governance and prioritisation lead to more predictable costs and better value for money.
  • Boards gain independent assurance that technology, including AI, and data are governed responsibly, meeting both regulatory and ethical expectations.
  • Improved oversight of cyber and AI risk strengthens organisational resilience and reduces the likelihood and cost of incidents.
  • Transparent reporting gives Trustees and Board Members the insight needed to hold leadership to account with confidence.
  • Elimination of duplication and outdated processes releases staff time for higher-value activity.
  • Mentoring and support for IT and operational managers strengthen in-house leadership and succession planning.
  • Consistent governance and supplier management frameworks improve performance and accountability.
  • Leadership teams gain clarity and confidence in technology direction and decision-making.
  • The organisation becomes more proactive, data-informed, and strategically aligned.
  • A culture of collaboration and continuous improvement replaces reactive problem-solving.

C-Suite-as-a-Service helps leadership teams take control of their digital future creating a more resilient, efficient, and strategically focused organisation that delivers greater value to members, donors, and stakeholders.