How do I successfully embed commercial thinking in my organisation? Shifting a membership or charity-based organisation from an “inside-looking” mission culture to an entrepreneurial, revenue-seeking culture is hard in almost every dimension of organisational life. The key reasons being: 1.…

Expected areas of return on investment (ROI) for CRM & digital projects In an era where digital engagement defines member satisfaction and operational resilience, technology investment is no longer an optional line item for membership-based and non-profit organisations, it is…

Define, empower and execute If your organisation is about to embark on this journey, we recommend thinking of the change management programme in terms of a three-step process. Following this approach, whilst adhering to the guidelines below, will help to…

How do I successfully embed a culture of continuous improvement in my organisation? A culture of continuous improvement does not happen by magic. It must be created through a systematic shift in how people think about their work. How we become more efficient is not the whole story. If your organisation is to thrive over...

Introduction: Why Energy Matters The UK’s voluntary sector comprises over 166,000 registered organisations and contributes more than £69 billion to the economy annually. Yet membership bodies and charities now operate in an environment of rising demand, funding constraints, and fast‑moving digital expectations. 76% report that “digital is a top priority”, while 45% list it among their...

What is Change Management? Effective change is about developing a culture of empowerment, ownership and accountability within your organisation. The challenge is getting the change management right. Most organisations are great at incremental change – it’s the lifeblood of an organisation. Transformational change is a different proposition. A study by the Boston Consulting Group in...